Towards the use of a contact center for the socialization and capacity reinforcement of learners of African digital universities

Universities in sub-Saharan Africa today face major challenges including massification that affects the quality of training. It is to meet this challenge of massification, that in favor of the implementation of the LMD reform, the CAMES invited all the member universities to develop open e-learning opportunities. Indeed, methods and models of teaching and learning have been disrupted by the eruption of digital: we talk about digital education or ICT for education or education. Senegal, following the Presidential Council on Higher Education and Research, decided to put ICT at the heart of the development of higher education and research to improve access to higher education and efficiency of the system. Similarly, Cote d'Ivoire is also committed to using ICTs to improve the learning and governance of its education system. In addition to the integration of ICT in the higher education system, some countries have taken the option to set up virtual universities: this is the case of Senegal, Cote d'Ivoire, and Burkina Faso and from Chad. The establishment of these virtual universities has propelled research in the field of ICT and e-learning, even though before it interested research teams according to the IFIC report on ICT research in sub-Saharan Africa published in 2014. This is how we conducted research on the socialization of learners in a digital university. In this article, we offer a ToIP platform that provides call center services, SMS over IP and feedback of learners' fact sheets to reduce the dropout rate related to the isolation of actors.