QFD AS A TOOL FOR IMPROVEMENT OF CAR DASHBOARD

This paper presents a Quality Function Deployment (QFD) for development of car dashboard of Toyota and Honda motor cars. A questionnaire is used for getting ‘Voice of the Customer’ (VOC). ‘Voice of the Customer’ is translated into customer needs which are then converted into technical specifications. The output from House of Quality (HOQ) is used in concept generation. Pugh chart is used for concept selection. CAD models of the selected concepts are presented.