Re-insourcing das atividades logísticas: estudo de casos múltiplos em centros de distribuição de peças de reposição

In order to reduce delivery time, optimize fleet use, streamline logistics flows and offer specializes services, the companies assign the logistics activities management to third parties. However, the experience of outsourcing for some organizations did not have the desired effect. In some situations, there was a tendency of reversal in decision of outsource logistics activities, a process called re-insourcing. Although the re-insourcing is being carried out, the reasons that motivate this strategic change in organizations are not totally clear. This paper aims to identify the reasons that motivate the organizations to interrupt the outsourcing of logistics activities and to carry out the re-insourcing. For this purpose, a multiple case study was conducted in a commercial vehicle manufacturer and in an agricultural and construction tractor manufacturer. The result of this study indicated that the main motivating factor for the re-insourcing was the low performance presented by logistics operators due to the high turnover of outsourced labor, low productivity and level of quality provided below expectations.