Knowledge management : building a competitive advantage in higher education

EDITORS' NOTES (Andreea M. Serban, Jing Luan). 1. Overview of Knowledge Management (Andreea M. Serban, Jing Luan).2. Data Mining and Its Applications in Higher Education (Jing Luan).3. Building Portals for Higher Education (Richard A. Pickett, William B. Hamre).4. Customer Relationship Management (Michael Fayerman).5. Organizational Learning and the Case for Knowledge Based Systems (Lisa A. Petrides).6. Technologies, Products, and Models Supporting Knowledge Management (Jing Luan, Andreea M. Serban).7. Knowledge Management: The A"Fifth FaceA" of Institutional Research (Andreea M. Serban).Index.