Perceptions of Hospital Quality: A Case Study from Greece

This paper investigates what citizens perceive as the quality that hospitals must have by rating 28 quality indicators deriving from literature and qualitative research. It focuses on a sample that was treated by the General Hospital of Kavala, Greece. The field survey used a structured questionnaire and was distributed to a sample of 448 patients that received medical services provided by at the General Hospital of Kavala. Results reveal directions for achieving future patient satisfaction in the health care system and specifically from public hospitals.