An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia's education authority.

Abstract This study aimed to examine the influence of conflict, leadership, organizational culture, and work ethic on employees’ work performance in North Sumatra Education Authority, Indonesia. This becomes important because this organization is not a profit-oriented organization, so it needs further understanding about how to foster the work performance. However, most of these research topics still concentrate on the western populations. A quantitative approach was used to conduct this study, where data were collected directly to the office of Education Authority with n = 180. Partial Least Square Structural Equation Modeling (PLS-SEM) is employed for data analysis in this study. The results showed that conflict negatively affects employees’ work performance. However, leadership, organizational culture, and work ethic have positive effect on employees’ work performance.