THE ROLES OF ORGANIZATIONAL CULTURE, JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEES’ PERFORMANCE

Purpose: This study is to examine the roles of organisational culture, job satisfaction and organizational citizenship behaviour on employees’ performance. Through extensive review on related early work, such a topic still becomes active research areas. It is not merely inconsistent results but also the underlying logics in explaining those relationships. Design/methodology/approach: The data were collected from the employees of SMEs of Indonesian, specifically in Sampang and Pamekasan regencies, East Java, through a survey questionnaire. Findings: This study empirically confirms that organisational culture, job satisfaction and organizational citizenship behaviour are positively and significantly associated with employees’ performance. Originality: This work provides new insights into the dimensional effects of the problematic factors (organisational culture, job satisfaction and organizational citizenship behavior) on employees’ performance.