New Development: What Lies Beyond Service Delivery? Leadership Behaviours for Place Shaping in Local Government

The challenges facing local government in the 21st century are complex and rapidly changing. This article examines issues ranging from adaptive behaviour in citizens (as governments struggle to create cognitive shifts around areas such as waste minimization and obesity) to the co-production of services. It offers examples of action being developed in the London Borough of Barnet to enable public managers to move from being place managers to place shapers.