The impact of organizational maturity on job attitudes and intentions within software development organizations

This research examined the effect of organizational maturity, as defined by the Software Engineering Institute's (SEI) Software Capability Maturity Model (CMM) on seven variables: role conflict, role ambiguity, work overload, burnout, job satisfaction, affective organizational commitment, and turnover intent. A path analysis was used to represent the partial correlations between the causal variables. Data were collected from 10 different information technology organizations, resulting in a total sample size of 738. The results revealed that the same path model fit both the low maturity (CMM Level 1) organizations and higher maturity (CMM Level 3, 4 and 5) organizations. The correlations calculated in the path model were similar for both maturity levels. A comparison of the means of each variable for the low and high maturity organizations was performed using t-tests. None of the seven variables were found to have statistically significant different means. Additional analyses were performed to determine the effects of age, gender, education, and organizational tenure on job satisfaction, affective commitment, and turnover intent. Results were similar to that found in other research.