Supplier Relationship Management towards Quality Management System of Indian automotive manufacturing industry - A Total Interpretive Structural Modeling approach

This research paper identifies Supplier Relationship Management (SRM) as a significant factor influencing quality development of products in automobile sector. SRM is a crucial methodology to achieve mutual gains by companies and their suppliers. The supplier may be having different business culture than the company. The business culture and environment differs from organization to organization. SRM provides a common platform for exchange of knowledge, ideas, goals, etc. for the company and its suppliers which enhance processes like material handling, procurement and goods management. SRM impacts product quality directly and in a positive way. Finally, through Interpretive Structural Modeling (ISM), different manufacturing and quality issues are identified at different levels & their contributions, which ultimately construct the direction towards Quality Management System (QMS) and then through Total Interpretive Structural Modeling(TISM) the developed model is logically modified.