Research for a Reliability Model on Customer Satisfaction

With the development of a new era, the connotation for quality concept has been greatly changed. The original required technical standards for quality judgment is substituted by satisfaction of customer requirement and customers become the final judges. The evaluation of customer satisfaction for quality management in enterprises becomes more noticeable and important. The authors in this article adopt the theories of reliability and redundancy economics investigate customer satisfaction index to provide a designed model for improving customer satisfaction.