Hospitality in Holiday Rentals: Guest Satisfaction

Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in some cases, even unique, resulting in guest satisfaction. This type of accommodation also facilitates a more genuine experience with the country’s and its people’s best known and most appreciated characteristics. Therefore, this study aims at understanding how hospitality impacts guest satisfaction in privately owned accommodation.