Next Generation Traveler Information System: A Five Year Outlook, Final Report

Traveler information is in a state of significant growth and evolution. User expectations, technologies, and the roles of the major public and private participants in the transportation ecosystem are all in motion. Traditional approaches to planning for stable, long term solutions do not work well in the face of constant consumer and technology change. This report is intended to help agencies plan the next generation traveler information system so that they stay in step with their customers and with transportation network management needs. It provides a current snapshot of status in key areas such as traveler needs, technology trends, and business models. Against this backdrop, the report provides guidance on operational and technical best practices that can be used by public agencies as they develop next generation traveler information systems (NGTIS). These best practices are designed to help agencies optimize their operational approaches to provide travelers with improved functionality and generate desired transportation outcomes.