Application Value of Building Knowledge Graph System for Hotline Customer Service in State Grid Corporation

With the explosion of knowledge and information of the enterprise and the growing demand for intelligent knowledge management and application,in order to make it more convenient for discovery and application of knowledge,and improve business performance,the knowledge of the enterprise has become a hot topic.Knowledge graph construction theory and application value are not mature in aspects of the customer service knowledge and experience for State Grid corporation.In this paper,we introduce the overall concept of knowledge graph,and research the value of system building based on the knowledge graph of the grid company customer service,which provides references for practical application in the future.