IT Governance Framework and Smart Services Integration for Future Development of Dubai Infrastructure Utilizing AI and Big Data, Its Reflection on the Citizens Standard of Living

The development of smart cities worldwide has been necessitated by the unprecedented increase in the global population. The formation of the Dubai Roads and Transport Authority was in response to Dubai’s need to develop and upgrade its infrastructure to facilitate ease of commuting through the emirate and recently elevate it to a smart one. One of the challenges of smart cities is the failure to develop proper governance to oversee project implementation This research fills the existing gap in acquiring a holistic view of RTA’s IT infrastructure and its impact on service delivery and improvement of people’s living standards. The research was conducted by studying RTA and its IT governance framework to analyze Dubai RTA’s IT governance framework and how they have integrated smart services for future development of Dubai infrastructure utilizing AI and Big Data to serve the collective community of Dubai better. However, there is a need for other public service providers to be included in the service delivery to increase overall government efficiency.