A Systematic Review of Autonomous Taxi Service and Discussion on Its Design

The increase in speed of development in the autonomous vehicle domain has led to the conceptualization of ideas such as utilizing these autonomous vehicles for services like taxis. A key component of designing such services is the Human Computer Interaction (HCI), understanding how humans interact with the autonomous system and this taxi service can be designed keeping this in mind. This report is intended on providing a systematic literature review of recent publications by performing analysis of bibliometric data using tools such as Harzing, CiteSpace, VOS Viewer, Mendeley, BibExcel and, MAXQDA. Articles for review were chosen from several sources including Google Scholar, Web of Science, SpringerLink, ResearchGate, and even a couple of chapters from Handbook of Human Factors and Ergonomics, Fourth Edition by Salvendy. This report also provides a summarized understanding of the trending topics in this emerging area and a brief discussion on how these services are currently constructed. It also provides a step-by-step procedure explaining how this analysis was carried out.