Illustrating the Root-Cause-Analysis Process: Creation of a Safety Net with a Semiautomated Process for the Notification of Critical Findings in Diagnostic Imaging

The ACR has set a standard for the communication of critical findings on imaging examinations. Despite this standard, for a variety of reasons, it remains possible that appropriate follow-up is not initiated. The authors review the theory and application of root-cause analysis to such a failure of communication within their institution, including the development and implementation of a semiautomated notification system for critical unexpected findings on imaging examinations.