Identifying quality improvement opportunities using patient complaints: Feasibility of using a complaints taxonomy in a metropolitan maternity service

Benjamin M Nowotny,Erwin Loh,Miranda Davies-Tuck,Ryan Hodges,Euan M. Wallace

Identifying quality improvement opportunities using patient complaints: Feasibility of using a complaints taxonomy in a metropolitan maternity service

2019

Benjamin M Nowotny
Erwin Loh
Miranda Davies-Tuck
Ryan Hodges
Euan M. Wallace

BackgroundThe Healthcare Complaints Analysis Tool (HCAT) is a coding taxonomy developed to interrogate patient complaints for quality and safety improvement lessons. The reliability of the tool has...

Keywords:

Metropolitan area
Nursing
Medicine
Quality management
Medical emergency
Risk management
Health care
Patient participation
maternity service
Patient safety

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