ISO 9000 : the European experience : background and ramifications of a quality system that's gaining ground

The ISO 9000 quality management model is playing a major role in industry and commerce in Europe and is slowly finding its way into companies in the U.S. and Canada. This article takes a look at how this international standard evolved and how major contractors and institutions are depending on it more as time goes by. It also has some sound advices for electroplaters and surface finishiers who will need to prepare for an international market