The Impact of User Quality and Information Quality on the IS Success in Healthcare Context

In modern world, hospitals implement Hospital Information System (HIS) solution to achieve a range of business and competitive benefits and manage huge amount of medical information. In spite of many investigations that have been done on Information System (IS) models and framework, the user's role in IS success measurement is neglected, especially in the HIS mandatory usage. Moreover, effective theoretical model of IS success measurement is needed for managers to get better understanding of the user's role in terms of user quality and personal characteristics in IS success. In this study, in order to investigate the user's role beside of information quality in the IS success measurement model, two-phase methodology consist of explanatory and confirmatory, was followed. The first one was aimed to specify a quantitative research instrument in specification part, while the second phase was performed to test the hypothesized model. Moreover, collected data from 249 staff showed that user quality significantly influences usage quality and satisfaction quality, while the relationship between user quality and usage quality was moderated by age and experience. In addition, mandatory system usage in the hospital, toggled the impact of the usage quality on IS net benefits from significant effect in voluntary system usage to insignificant effect.