Client Circumstances which Contribute to a High Use of Case Management Time: An Exploratory Study

An exploratory study of the relationship between client circumstance and high use of case management time, the focus of which was generated by Inner East Community Options (IECO), a case management and brokerage agency operating in Melbourne's Inner Eastern Region, is illustrated. Client 'status' characteristics were examined, in addition to the number of problems, severity of problems and a Global Assessment Score, but neither client status nor demographic characteristics showed any effect on case management time.