Task patterns for e-government services

This paper intends to show that task patterns are a good solution for e-government services' interaction design. Task patterns are a convenient abstraction that can be used in association to lower-level interface patterns to create a sound basis for the design of user interfaces. In the e-government case, using a set of task patterns can help increase the consistency of applications and thus, favor the citizen learnability and understandability of government services. Task patterns are also useful if applications must be delivered in multiple devices.