On providing user support in a changing environment

In the face of rapidly changing products and user needs, a familiar problem to large computing facilities today is deciding what services to offer, and how to offer them. Dropping hardware costs, increasing need for interactive computing (including text processing, graphics, and data management systems), and fiscal limitations for both the central facility and the users are some of the changes we are experiencing at Lawrence Berkeley Laboratory. How can the central computing facility provide the services users need in the most expedient and inexpensive way possible?