IBM Watson Application as FAQ Assistant about Moodle

This complete research work presents the use of chatbot in the educational context for automation of care to the student of higher education. Due to the evolution of technologies in educational and professional contexts, new teaching/learning methods have been an emerging demand for today’s society. The expansion of learning modalities such as face-to-face, combined and distance learning as well as demand anywhere, at any time, has been a premise in these education systems. With the advancement of virtual learning environments (VLEs), successful interaction depends on solutions that enable efficient communication between the student and the educational context. One way to achieve this goal has been to use chatbots to respond to students’ questions in the educational field. This has become possible through artificial intelligence and natural language processing embodied in simple service platforms. The purpose of this article is to develop a chatbot that interacts with students through text messages, on subjects in a closed context, to students’ doubts about the Higher Education Institution Course. To validate chatbot performance, it will be submitted to a set of questions of the same context that were not correctly answered in the previous interactions. The results of these interactions will be analyzed in order to verify the efficiency and contribution of a chatbot as a support tool for the student. It is hoped that this study contributes to solutions for assistance automation in the learning context.