A layered model approach for care process monitoring

In this paper, we present a layered model-based approach to Care Process Monitoring (CPM). Business Process Management (BPM) technology is used to manage the care process online with an explicit business process model. The business process model is structured into three layers (organizations, processes, and interfaces) and uses vertical swim lanes with tracking points to identify where to monitor care process. An existing cardiology care process case study from a Canadian hospital is used to evaluate the approach. Transitions between different departments in a hospital are often problematic and a source of bottlenecks, so a technique of integrating event messages with a flexible triggering mechanism is also presented.