Incorporating Handheld Computers into a Public Science Center: A Design Research Study

ABSTRACT The feasibility of using handheld computers to customize learning opportunities was explored using a design research process with 68 visitor groups to a small interactive science museum and aquarium. The authors discuss the iterations of the research process, reasons given for both using and not using the handheld computers, and findings related to participants' prior use of handheld computers and their perception of the effects of using the device on their visit. The authors discuss the findings in light of current research on visitor motivations and identities, as well as models of customization. Recommendations for practitioners interested in implementing similar programs, and suggestions for further research are included.