The relationship between emotional labor and task/contextual/innovative job performance: A study with private banking employees in Denizli

The aim of this study is to examine the relationships between the emotional labor of private bank employees and their task, contextual and innovative job performances. The hypotheses generated in accordance with the literature review are tested by a field survey, which is carried out with the sample individuals (N=135) from various branches of a private bank in Denizli. The data obtained from this study have been evaluated by applying descriptive statistics (mean, standard deviation, etc.) and correlation analysis. As a result of the analyses; there is a negative and important relationship between the task performance and surface acting; there is a positive and important relationship between the innovative job performance and deep acting; there is a positive and significant relationship between the natural feelings and task performance, contextual performance and innovative job performance.