Visual IVRs for Low-literate, non-literate and Low-tech-savvy Users

Here we discuss about the limitations of the traditional IVR system for low-literate, non-literate and non-techsavvy users. IVR is the only technology that can be reached to these set of users. But IVR is a new technology for these users. They need appropriate training to use the IVR. We suggest an extended form of IVR system called Visual IVR. Visual IVR means visual support or graphical support, on the users’ mobile phone, to an existing audio based IVR. Visual IVRs aim is to minimize the training time and to lessen the cognitive load and errors of non-tech-savvy users.