Status analysis and countermeasures of nursing satisfaction of discharge patient by phone return visit

Objective To study the status of nursing satisfaction for discharge patients,analyze the influencing factors,so as to provide the reference for improve nursing service quality and nursing satisfaction.Methods Discharge patient care satisfaction questionnaire compiled by health and population planning commission of Shenzhen was used and telephoned 813 patients return visit.Results Satisfaction degree was as follows:the working ability (4.40 ±0.65),wards management (4.37 ±0.64),caring for patients (4.36±0.59),service attitude (4.30 ± 0.64 ),nursing knowledge understanding ( 4.28 ± 0.72 ),basic nursing work (4.20 ± 0.65 ).Conclusions Nursing staff should deepen the people - oriented service concept,pay attention to basic nursing work,improve nursing knowledge and health mission skills,continued to improve nursing service attitude,and try to meet the needs of patients and improve patient satisfaction. Key words: Nursing satisfaction; Discharged patients; Phone return visit