Technology-driven Service Innovation in University Libraries

Libraries are building a digital environment and preparing for the post-corona era. They attempt to increase operational efficiency and competitiveness by applying new technologies and strive to build a more intelligent and user-friendly environment using big data, the Internet of things (IoT), artificial intelligence (AI), virtual reality (VR), 3D printing, and automated robots. This study aims to present the direction for future university libraries by analyzing technology-based service innovation cases in line with the current era, centering on university libraries