The quality of hotel services. Case study: the county seat municipalities of the North-West Development Region.

The demand of hotel services accedes the requirements of some extremely different, and, in the same time, complex motivations. Many of them are customized according to the client and gradually dosed, in a natural order, carefully conditioned by the following parameters: nature of hotel services, place and time when the demand of these services becomes necessary, type of tourism, etc. On the basis of some quantifiable indicators, expressed in 19.137 questionnaires (with 114.822 answers), the hotel services from the county seat municipalities of the North-West Development Region, respectively: Oradea (BH), Bistriţa (BN), Cluj-Napoca (CJ), Baia Mare (MM), Satu-Mare (SM) and Zalău (SJ), have been submitted to a qualitative analysis.