Galería Minas de Colombia

GMC is a company dedicated to the commercialization of emeralds and manufacture of products in jewelry with stones. This activity runs in Bogota (Colombia), where the stones come from the mines of Chivor (Boyaca) where they are exploited are received. The emerald business is based on a trusted system where the parties are from a good name, image businessman trust and have "word" because it is the best guarantee in the commercial field. It is a very particular business due to the statement; is complex, also because the conflicts that arise for failure transactions are not heard in courtrooms as it is very difficult to make a judgment with so little evidence that it has actually been a. The presentation of the next degree work aims to intervene, diagnose and propose a strategy by which GMC can strengthen its organizational communication and enrich the work environment through the application of knowledge management and the elements that are used to train staff generating an organizational culture that promotes a stable organizational environment thus optimizing the performance of the company.