Business process analysis and technological change in the capital goods industry

This paper discusses the application of a new framework for business process research and analysis in the context of the capital goods industry. It argues that the key business processes in relation to technological change are inter–organisational ones, and the impacts of new technology can only be fully understood through a consideration of the complete system within which the capital goods producer operates. This is illustrated in terms of the key business process interactions involving producers of complex capital goods.