PENGARUH PENGAWASAN DAN PEMBERDAYAAN TERHADAP PERILAKU KARYAWAN DALAM PELAYANAN PERIJINAN PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN

The objectiveresearchand   analysisinfluencecontrollingand empoweringto employees behaviorinserivicepermit inboardofindustryand tradeto Board of Industry  and Tradeof Medan  City. Thegrand   theory controlling testingwriterby Robbins andCoulter(2005), empoweringtesting writerbyClutterbuckdanKernaghan(2003)  andtheoryemployeesbehavior testingwriterbyMar'at(1981).Theuseofmethodologyeksplanatorisurveyand allrespondenissensus.Thedata were analyzedbyusing PathAnalysis.The infuencethecontrolling (X 1 ) toemployeesbehavior(Y)indirectanddirectis23.8%; lnfuenceempowering(X2)   toemployeesbehavior(Y)is15 . 9% . The effectcontrolling(X1) andempowering(X2) toemployeesbehavior (Y) is39. 7%, andtheresidue60.3%influencedtheotherdissimilarfactor(epsilon).