STUDY OF QUALITY STANDARDS APPLICATION IN BUCHAREST COMMUNITY PHARMACIES

The concept of quality standard is a modern notion, frequently used in specialty literature [1, 2, 3] to identify reference points, minimum requirements that need to be respected by the pharmacist, the supplier of pharmaceutical services. The presentation of the method of implementing quality standards in the pharmaceutical activity, performed in this paper, has followed a quantitative (of the number of pharmacies) and qualitative (of the evaluation criterias) exposure. The introduction of these regulations in pharmacies was evaluated by special evaluation teams and it has been ascertained that, in general, the implementation of the quality management system was initiated and is under development. The research undertaken has demonstrated that the quality concept application in the evaluated pharmacies in Bucharest represents an important step that endorses the ensurance of organisational competitiveness, the modeling of practices dependent on the actual tendencies, in an effective and efficient manner. Rezumat Conceptul standard de calitate este o noţiune modernă, frecvent folosită in literatura de specialitate [1, 2, 3] pentru a identifica puncte de referinţă, cerinţe minime, care trebuie respectate de către farmacist, furnizorul de servicii farmaceutice. Prezentarea modului de implementare a standardelor de calitate in activitatea farmaceutică, realizată in această lucrare, a urmărit o expunere cantitativă (a numărului de farmacii) si calitativă (a criteriilor de evaluare). Introducerea acestor norme in farmacii a fost evaluată de echipe specializate in acest domeniu si s-a constatat că, in general, sistemul de management al calităţii a inceput să fie implementat. Demersul intreprins a demonstrat că aplicarea conceptului calităţii in farmaciile evaluate din Bucuresti reprezintă un pas important care vizează asigurarea competitivităţii organizaţionale, modelarea practicilor dependent de tendinţele actuale, eficace si eficient.