Evaluation of satisfaction of patients seen at ‟Cmdte. Manuel Fajardo Rivero"Clinico -Surgical University Hospital due to COVID-19

RESUMEN La satisfaccion y la experiencia positiva del paciente distinguen el panorama general de la atencion medica cubana El enfrentamiento al COVID-19 ha puesto a prueba las fortalezas y debilidades del Sistema de Salud Cubano El objetivo de esta investigacion fue evaluar la satisfaccion de los pacientes atendidos en el Hospital Universitario Clinico Quirurgico Cmdte Manuel Fajardo Rivero Se realizo un estudio observacional, descriptivo y transversal, entre el 12 de marzo y el 30 de abril de 2020 La satisfaccion con la atencion medica se evaluo segun el cuestionario SERVPERF, y se tuvieron en cuenta las dimensiones de: empatia, capacidad de respuesta, fiabilidad y seguridad La mayoria de los pacientes expresaron sentirse muy satisfechos con la atencion medica recibida en el Hospital Universitario Clinico Quirurgico ‟Cmdte Manuel Fajardo Rivero"durante su hospitalizacion por esta afeccion ABSTRACT Patient satisfaction and positive experience distinguish the general panorama of Cuban medical care The confrontation with COVID-19 has tested the strengths and weaknesses of the Cuban Health System The aim of this investigation was to evaluate the satisfaction of patients seen at ‟Cmdte Manuel Fajardo Rivero"Clinico-Surgical University Hospital An observational, descriptive and cross-sectional study was conducted between March 12 and April 30, 2020 Satisfaction with medical care was evaluated according to the SERVPERF questionnaire, and the dimensions: empathy, responsiveness, reliability and assurance were taken into account Most of the patients expressed feeling very satisfied with the medical care received at ‟Cmdte Manuel Fajardo Rivero"Clinico-Surgical University Hospital during their hospitalization due to this condition