INFORMATION TECHNOLOGY IMPACT ON HOTEL BUSINESS SUSTAINABILITY “BRINGING BEST PRACTICES TO IMPROVE THE HOTEL PERFORMANCE”

With increased business and improved technology an Information Technology (IT) System  became possible, and then IT became necessary to have a consistent method of tracking  and maintaining business operations. Later, as customers’ expectations changed, IT  became necessary to ensure consistency of meeting customer needs. At a time of soaring  energy costs and fragile financial markets, hotels managers are increasingly looking  toward sustainability strategies to save money and to cut claims. Sustainability in any  hotel can mean small adjustments or a major reorientation. There is no one size fits all  approach to creating a sustainable hotel, but there are specific strategies that have had  widespread success. These strategies can be implemented by IT to put the hotel industry  on a more sustainable path. Worldwide, hotels are now using IT capabilities to facilitate  sustainability. The aim of this study is to draw results that help in knowing the importance  of using IT practices in sustaining the hotel business that increase its performance. It also  seeks to develop IT to achieve wide range of sustainability that match with this century  challenges needs  The data gathered revealed the following:  - Hotels use practices of information technology systems can get a high-quality  performance that help in proper decision-making.  - There is a significant relation between the information technology practices and  keeping the hotel business sustainable.  Based upon the findings of the investigated hotels the following recommendations  could be suggested:  - Identification and implementation of IT practices can help in building a sustainable  competitive advantage for hotels.  - IT is crucial in sharing information and empowering executives.  - Integrating IT globally in sustainability plans is a key in hotel performance