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Job standardization and service quality: A closer look at the application of total quality management to the public sector
Job standardization and service quality: A closer look at the application of total quality management to the public sector
2003
An-Tien Hsieh
Chien-Heng Chou
Chin-Mei Chen
Keywords:
Engineering
Total quality management
Public sector
Standardization
Marketing
Service quality
Correction
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