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Implementing City Hotel Service Qaulity Enhancements: Integrating of Kano and QFD analytical Models
Implementing City Hotel Service Qaulity Enhancements: Integrating of Kano and QFD analytical Models
2016
Chun-Min Kuo
Hsi Tien Chen
Keywords:
Quality function deployment
Service quality
Kano model
Systems engineering
Engineering
Engineering management
Correction
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