Technology knowledge management (TKM) taxonomy

Purpose – Knowledge is a main resource of any organization. Knowledge management (KM) is identified by four processes: creating, capturing, distributing and sharing of knowledge. Technology can enable successful KM. The purpose of this paper is to propose a technology knowledge management (TKM) taxonomy, which lists popular electronic tools that can enhance KM processes and shows which tool can contribute to which processes. Design/methodology/approach – The taxonomy was developed by an extensive literature review of electronic KM tools and a three-year extensive analysis of different knowledge sources at the Jeddah Municipality (JM) in Saudi Arabia. Findings – The taxonomy can be used by practitioners developing an organizational KM system to guide them to choose a sufficient subset of tools that covers all four processes in order to ensure that no process is overlooked. Research limitations/implications – The result of using the TKM taxonomy and its effect on KM success is an interesting area for furthe...