Collaborative enterprise system implementation

Implementation of enterprise systems in companies is a complex and dynamic process, requiring collaboration between many different roles within and across organisational borders. Current research on implementation of enterprise systems consists of the major part of large-scale studies aimed at identifying success and failure factors. Although these factors are useful and necessary for achieving a good start of an implementation project, these factors are not sufficient for predicting or explaining project outcomes.In this paper, an approach is described to gather knowledge on the dynamics of an enterprise system implementation project. The knowledge gathered is used to develop a tool for assessing and improving the start-up situation of an enterprise system implementation project. Initial innovative results are presented.