Evaluation by the Multi-agent Simulation of Aircraft Boarding Process in Consideration of the Inexperienced Passengers

In this study, we evaluated the boarding process of passengers in aircraft by multi agent simulation in consideration of the inexperienced passengers. Air transportation agencies hope to service all of the flight on-time. However, aircraft departure time is delayed by that there are inexperienced passengers. The inexperienced passengers are such as customers who behave selfish and/or do not listen to announcement. We evaluated six types of boarding process and several patterns of passengers' behavior. The shortest process of average boarding time was Reverse-pyramid order. But this order is most complex of six types of boarding process. The Rear-to-front order is popular process. However, the average boarding time becomes longer when inexperienced passengers are high rate.