DISEÑO DE UN SISTEMA DE GESTIÓN DE CALIDAD CON LA APLICACIÓN DE LA NORMA ISO 9001: 2015 EN LA UNIDAD EDUCATIVA MARÍA AUXILIADORA DE MANTA

This article aims to present the construction of a quality management system with the application of ISO 9001:2015, in the Maria Auxiliadora Educational Unit in Manta (UEMA). The data collection techniques used were surveys and interviews directed to members of the educational community. The research starts from the analysis of the context, having as main findings that parents and students are satisfied with the services of the institution, however, according to the data, the quality management requires improvement, there are difficulties in communication and involvement of customers in the decisions of the institution; on the other hand, teachers and administrative staff who are directly related to these processes, agree with the implementation of a system that ensures educational quality. Likewise, difficulties were evident in the phases of the administrative process such as: planning, organization and communication, which motivated the implementation of the design of a management system with ISO 9001:2015 in order to improve the effectiveness of the processes; strengthen institutional growth, educational excellence and be at the forefront of education in the country. Keywords: Educational quality; ISO 9001:2015 standard; management system.