Community ergonomics applied to the implementation of a region-wide care coordination program
2014
We present a case study of a care coordination program, proven effective in containing costs and improving quality at a large regional health system and its implementation at an independent community hospital participating in a federally-funded regional health IT-mediated care coordination project. We propose that, had tenets of community ergonomics been followed, the implementation and acceptance of the care coordination program would have been smoother and more expeditious.
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