Worker voice and silence in platform capitalism: a case-study of UK food couriers

This paper explores workers' self-initiated voice as a reaction to managerial driven silence in platform capitalism. The concepts of 'worker silence' and 'worker voice' are used as they can facilitate an understanding of the way in which workers respond to workplace problems, as well as their capacity to respond within this specific context (Good and Cooper, 2014). In this paper we examine when and how food couriers in a British city exercise voice within platform capitalism as a reaction to managerial driven silence. Under what conditions would such workers initiate and create voice mechanisms as a reaction to managerial silencing, and what might the impact be on their working conditions and relationships with the organisation?