The effectiveness of starting up a communications centre for sending mail or SMS with normal test results in primary healthcare

The aim is to discover the effectiveness of starting up a communications centre for mass or personalised sending of mails or SMS with normal results of complementary tests in a Primary Healthcare Service. This is a pre-experimental before-and-after test of a single group. The study includes any person over 14 years of age with an open computerised medical record and doctor assigned, in any of the 21 primary healthcare units that have e-consent for sending normal results of complementary tests. The impact of the intervention on general practitioner appointments was monitored. A logistic regression model was made and it was observed that the probability of sending health data was 3.33 times higher in young women than in elderly CI 95% (3.13–3.54) and 2.50 times higher among users of low comorbidity CI 95% (2.39–2.62), and that these differences were statistically significant (p < 0.001). The number of face-to-face appointments fell by 3.31% amounting to a total of 18,708 appointments between the two periods of study. The establishment of a system for sending normal analysis results is directly proportional to the decrease in the number of face-to-face appointments on the schedules of the health professionals.