Guide to Monitoring and Evaluating Health Information Products and Services

The Guide to Monitoring and Evaluating Health Information Products and Services was produced to: provide a core list of indicators to measure the reach usefulness use and impact of information services and products in a consistent way; improve monitoring and evaluation by simplifying the selection and application of indicators; and define standardize and categorize indicators so as to promote agreement on their appropriate application and interpretation. The Guide offers guidance and 29 indicators to measure how information products and services contribute to improving health programs. The Guide includes the "Conceptual Framework for Monitoring and Evaluating Health Information Products and Services" which illustrates how improving the reach and usefulness of information products and services facilitates and increases their use-which in turn enhances public health policy and practice. Together the elements in the Guide can help health professionals to better evaluate the contribution of their knowledge management work to crucial health outcomes. (excerpt)