Computer supported reflection of good practice

Knowledge exchange and collaboration in problem solving processes are important factors for learning organizations. Involving practitioners with joint interests in discussions of shared challenges and solutions is an important step in the identification and sharing of good practice. A process facilitating such reflection workshops for practitioners and a tool supporting this process are introduced. The approach is based on computer supported collection of challenges and solution ideas. It uses semantic nets for identifying and connecting practitioners with related interests. First trials show promising results.