Patients' Experiences with Patient-Centred Care are Associated with Documented outcome of Care Indicators for Diabetes: Findings from the Leuven Diabetes Project:

Assessment of diabetes care quality increasingly integrates measurements of patient perceptions. With escalating demand for diabetic services, it is critical to evaluate patients' experiences with patient-centred care and their association with outcome of care indicators. Global satisfaction and experiences with patient-centred care were evaluated in patients with type 2 diabetes. Patients participated in a quality improvement programme set-up as a two-arm clustered randomized trial. The Usual Quality Improvement Programme (UQIP) targeted clinical inertia in primary care physicians. The Advanced Quality Improvement Programme (AQIP) aimed to reduce the rate of clinical inertia and improve the provision of patient-centred care. Objective measures of patient-centred care, including overall satisfaction with care and measures related to health promotion, were associated with mean levels of glycosylated haemoglobin (HbA1c), low-density lipoprotein cholesterol (LDLc) and systolic blood pressure (SBP), measured ...