ProcessCodi: a case study on social BPM through integration of SNS, mind map, and BPMS

Social BPM is considered as a promising tool to improve the performance of an organization by providing extensible communication tools, informal data handling functions, and knowledge based decision supports. In this study, we developed a Social BPM named ProcessCodi which is integrated by a social network service (SNS), a mind map, and a business process management system (BPMS). Integrating a SNS enables to involve members of the social network into a business process, and a mind map enables to manage the related knowledge as a formal data structure; knowledge tree. A BPMS is a framework to integrate these tools into a process oriented concept. ProcessCodi was implemented in a S/W company and the plausibility are investigated.